We offer a range of methods to make and receive payments.

See below for more details on each payment type available and the benefits of each.

Depending on the type of account you hold or electronic banking service you use, fees and charges may apply. Please refer to the price lists for personal customers, business customers and iBB customers for more details.

Faster Payments

The Faster Payments Service allows customers to make fast and low cost electronic payments or transfers using Online Services or iBB.

• How it works

• Customers can initiate these one-off payments using Online, Mobile and Phoneline Banking. Business customers can also use Internet Business Banking (iBB) to initiate these payments.
• Single immediate payments can be sent between 07:00 and 00:00 (Midnight) 365 days a year.
  
• Transaction limits apply. Click here for the Online Services transactions limits. iBB customers will have their limits agreed with their Relationship Manager.
• The money is usually available in the receiving customer's account within two hours, but no later than the next banking day.

• Faster Payments is a fast and low cost way of sending money to other UK banks and building societies.
• Convenient and secure way of transferring money.
• Funds are available as soon as they credit your account, no need for it to ‘clear’

Standing orders

With a standing order you can automatically pay your regular, fixed amount bills directly from your account.

• How it works

• A standing order enables you to instruct the bank to automatically pay money from your account to another account either held by you or a third party, for a fixed amount and at regular intervals.
• Payments can be made weekly, fortnightly, monthly, bi-monthly, quarterly, half-yearly or annually, depending on your needs.
• Standing orders can be created, amended and cancelled using Online Banking, over the phone with a customer service adviser or in writing via your branch. Standing Orders can also be amended and cancelled on Mobile Banking. Please note you will need a Card reader to complete this transaction
• You can lodge cleared funds to your account up to 2pm* to cover any standing orders due that day.

*_{12pm on Christmas Eve, provided it is a Banking day.}

• You control the amount and date of the payment and the Bank processes the transaction on your behalf.
  
• A standing order means you don't have to worry about missing your regular payment dates - your standing order will automatically be sent on the specified date.

CHAPS payments service

Clearing House Automated Payment System (CHAPS) is an electronic transfer system for sending Sterling payments within the UK on a same day value basis. This payment is normally used for high value transactions and has the ability to include additional information with the payment e.g. an address in the case of conveyance payments.

Outgoing payments for same day value can be made up until 16.00 in branch or up to 17:25 using iBB, on banking days only. Incoming payments can be received until 18:20.

There is a cost for making and receiving a CHAPS payment. For more details, please refer to the price list for personal customers, business customers and iBB customers.

• How it works

• The name and address of the Payee;
• The sort code and account number of the account to which the funds are to be transferred;
• The date and amount of the payment;
• A meaningful Reference so that the Payee can identify you; and
• Your permission in line with the Mandate for the Account from which the payment is to be taken. If you are making a CHAPS payment in branch you give your permission by signing an instruction form.

To make a CHAPS payment you can either complete a CHAPS application form in branch, post the completed CHAPS application form to your branch, or complete the payment yourself using iBB.

Provided your branch receive your instruction and complete the necessary controls and checks before 16:00, or you complete the payment using iBB before 17:25, the payee will receive value for the payment on the same day.

The Terms and Conditions applicable for a CHAPS payment are found within the Terms and Conditions document applicable to your personal account or business account.

• Avoids use of cash, cheques and sending paper through the clearing system.
• Payments can be instructed in branch, by letter or, for business customers, via iBB.
• Convenient and secure way of transferring money.
• Funds are received on the same day provided the payment is made before the cut off time.
• Funds are available as soon as they credit your account, no need for it to ‘clear’.